UPDATED: January 4th, 2023
Happy New Year! We have positive news with an update on water conservation efforts in our community. Even with increased visitors here at Mt. Washington during the busy holiday season, we are pleased to share that along with the precipitation received, our combined efforts to conserve water have made a difference. The springs are currently overflowing, and the snowmaking reservoir is filling, which are indicators of a positive outcome over the coming months. It is important for everyone to please still be mindful of water use throughout the community of Mt. Washington. All considerations big and small have an impact, and on behalf of Mount Washington Alpine Resort, we would like to thank everyone for doing your part and for your continued attention to the matter. Drinking water will now be available for your reusable bottles, and over the coming weeks, resort services will return to mostly normal operations. As the situation progresses, we will continue providing updates here on our website. We look forward to continuing the 2022/23 season together on a high note. See you to clink glasses over a pint in Ted's real soon!
Daily status updates are no longer being shared. Below is as of January 4th, 2023.
376m3 of water was used January 6th, 2023 vs 580m3 same day last year.
282m3 from the Middle spring and 94m3 from the East spring January 6th, 2023 vs. 580m3 pumped from the Middle spring and 0m3 from the East Spring same day last year.
As of January 7th, 2023 the Middle Spring is approx. 95.9% full. The treated water storage tank is 94.9% full.
Notice to the community and all visitors of Mt. Washington: Thursday, December 8, 2022
Heading into opening weekend, water conservation efforts are being asked of all staff, guests and residents of the Mt. Washington community. Please do your part to conserve water and bring your own drinking water supply, use provided outdoor washroom facilities when possible, and if living in the village, reduce your water use in your daily routine however possible. Thank you for your cooperation and help during these circumstances.
Notice to the community of Mt. Washington: Friday, December 2, 2022
The springs which produce Mount Washington‘s potable water supply have slowed to record low production. Expecting an increase in visitors to the mountain as our winter season and the holidays approach, there are concerns about potential water shortages, and as such proactive measures are required by all members of the community and those visiting to conserve our current water supply. With Vancouver Island experiencing the worst drought levels in over 15 years, the Puntledge River flow and the Comox Lake Reservoir level have also never been as low as they are now; the Campbell River reservoir storage is the lowest on record since 1984, BC Hydro said in a release this past Monday. Snowpack in the upper watershed is less than 25 percent of what is considered normal for this time of year. With Mt. Washington's elevation at the top of the watershed, we are among the first to be affected by water shortages.
What is Mount Washington Alpine Resort doing?
What we are preparing for:
What can you do to help?
Stay up-to-date with important time-sensitive information from around Mount Washington Alpine Resort with The Daily Dispatch. Operational updates will be shared as our team is informed. Learn about interruptions on the road, lift status and mountain conditions.
Please visit: mountwashington.ca/updates for the latest information.
A) The add-on Pass Refundable Option allows you to receive a pro-rated refund or deferral of your season pass for the following reasons:
1. Medical – An injury or illness which prevents the use of the pass for the duration of the season that is valid. The refund is not applicable for an interim injury or illness.
2. Employment Transfer – A transfer by the pass holder’s current employer requiring a change of residence off Vancouver Island and surrounding islands. The refund is not applicable when voluntarily leaving the area for work or travel.
Any family member unable to ski the remainder of the season due to your injury, illness or move, will also receive a refund provided they have purchased the refundable option. Refunds are not available for reasons outside of the list above
Q. Where is my Guest Profile? How do I login?
A: There are two separate eStore experiences right now.
For Tickets, Passes, 6ixPaks: https://mountwashington.ltibooking.com/
For Snow School and Events: https://shop.mountwashington.ca/
Q. When I browse products on the web store, nothing is available for purchase.
A. Make sure you have selected the date you plan to visit the resort or the date that your program is scheduled to start; use the green date button on the left-hand side of the store. For example, select Saturday, January 15th, 2022 as the date for Free Ride Programs starting January 15th.
Q. I have added a product into my cart, but it will not let me Proceed to Checkout
A. Ensure that all the products in your cart have a guest assigned to them by clicking "Set Guest". Everyone visiting needs a unique profile. Make sure that the guest is the person that will be taking the lesson or renting the equipment. For example, if you are booking a lesson for your child, make sure you log in with their information.
Q. I have searched for my partner or child in the system, but I do not know their password.
A. Click “Reset my Password” to send an email to the email address listed on file. If you do not receive an email, please call us at 250-338-1386 and we can help update your guest profile.
Q. I have multiple accounts I manage for my family members...
A. If you are a parent managing guest profiles for your children, please avoid creating multiple accounts for them (for example, accounts with two different parental email addresses). To reset a password or find a profile, use Guest Lookup.
Below instructions are for https://shop.mountwashington.ca/
HOW TO BUILD A GUEST PROFILE
1. Click the Shop footer, select "Guest Lookup"
2. If you are a new guest, click “create new guest” button
3. If you have purchased online in the past you can log in with “existing guests” profile
4. Fill out your information under Guest Edit and SAVE
5. Check to make sure the info is correct on the next page
6. IF you are purchasing a season pass select “Upload Photo” in the bottom button:
Q. Does my lesson include equipment and a lift ticket?
A. No, lesson pricing reflects the cost of the lesson only. All lesson participants must have a valid lift ticket and ski or snowboard equipment. Please add tickets and rental equipment to your cart when booking online if needed.
Q. What level of lesson should I book in to?
A. Check out our ability levels guide here mountwashington.ca/ability-guide
Q. How can I book a private lesson?
A. Private lessons must be booked over the phone. Please call our Snow School at 250-338-1386 ext. 384 or email firstname.lastname@example.org
Q. Is there any other way I can make a reservation?
A. Yes, you can always call us at 250-338-1386 ext. 384 to speak to a lesson booking specialist or email email@example.com
Q. What are your lesson cancellation policies?
A. All lessons must be paid in full at the time of booking.
Lessons can be cancelled or rescheduled more than 48 hours in advance. Please call the Snow School at 250-338-1386 ext. 384 or email firstname.lastname@example.org
There are no refunds or changes allowed within 48 hours of the lesson time unless due to a medical issue or illness. No refunds will be issued due to weather conditions. Guests who are late for their lessons will not be able to join. We will do our best to rebook for later that day.