Eagle's Flight ZipTour

EAGLE'S FLIGHT ZIPTOUR

At Mt. Washington’s Eagle Flight ZipTour, we are following all of the recommendations from the Provincial Health Office and have implemented a number of policies and protocols to ensure the safety of our staff and guests. To help us help you to have an incredible time on the ZipTour, we ask that you please follow the instructions of our staff and adhere to the policies laid out below.

Booking Process:

• Tour time-slots are available to purchase online and over the phone. For Walk-Up guests who did not pre-book, please line up in the designated pre-check in waiting area at the ZipTour Centre entrance.
• Waivers will be managed online, and if applicable individual sanitized clipboards and work stations will used for in-person waivers – please use electronic where possible.

Point of Sale:

• The check-in station will have a plexiglass barrier to protect staff and guests. Guests may be asked to wear a mask/facial covering at this point if the ability to maintain a 6-ft social distance is unattainable.
• Debit and Credit transactions with touchless payment are preferred, keypads will be sanitized before and after each use. 

• Guests will be asked the following questions upon check-in:
  • Have you experienced cold or flu-like symptoms within the last 14 days?
  • Have you been in close contact with anyone who has had these symptoms in the last 14 days or traveled outside of Canada in the last 14 days?

• If a guest answers “yes” to any of the questions above, they may be asked not to participate in the ZipTour. Service will be denied to any guests who are exhibiting signs and/or symptoms of colds and flu. No additional administration fees will be incurred should a guest have to be sent home, you will be provided a Quality Guarantee or refund as appropriate.
• Our team has been provided with additional training, cleaning supplies, PPE including masks and gloves, and will stay up to date on current guidelines for the safety of themselves and guests.

Tour:

• Inside and outside spaces are divided into physical distancing Zones to ensure guests maintain 6 ft apart, with floor markers and signage present to limit the number of guests in one Zone at one time.
• Hand sanitizer stations will be available for guests as they enter the ZipTour Centre, as well as outside during the tour. Frequent hand sanitizing is encouraged throughout each step of the tour.
• Guests are required to wear non-surgical face coverings at all times while participating in the tour, even if you are with other guests that are part of your household or quarantine group.
• Guests must never go into the Gear Zone to collect their own gear. They will wait in the designated “Waiting Area” while the Guides set up. Once everything is ready, the guests will be invited in by their Guides.
• Shared gear including helmets, harnesses, trolleys, and packs will be sanitized after each and every use. After the tour, guests will return to the dedicated “Gear Down” zone located outside.  Guests will remove gear and return to their Guides to be sanitized and set aside to dry completely before the next use.

ZipTour Staff:

• Reservation Agents, Guides and Lead staff will complete a prescreening checklist before reporting to each shift and will maintain 6 ft distancing, follow a strict hygiene protocol as well as following WorkSafe BC cleaning procedures sanitizing gear and shared spaces.
• Guides will maintain 6 ft physical distancing from each other and guests as much as possible inside the Zip Centre and at each point throughout the ZipTour.
• When 6 ft physical distancing cannot be maintained, Guides will use PPE including a face covering and gloves.
• Potential situations include, but are not limited to: fitting gear, loading and unloading guests from trolleys, or in the event of having to assist with first aid or other incidents.

Requirements

• Guests must weigh between 50 and 260 lbs.
• Guests must be ten years of age or older
• Guests must be between 4’ and 6’8” tall (48” and 82”).
• Guests should be prepared for light physical exertion - the tour includes several flights of stairs and some hiking.
• It is recommended that guests between the ages of 10 and 15 (inclusive) have a parent/guardian aged 19 or older accompany them on tour.
• Guests should be prepared with their own allergy or other medications if required.
• Absolutely no alcohol, smoking, vaping or illicit drug use is permitted before or during the tour.
• Loose clothing and long, loose hair are not permitted on the ZipTour. Please ensure long hair is tied back and clothing is tucked in/close-fitting.
• Helmets are required by all participants.
• Closed-toe shoes are required on the ZipTour. Flip flops and other open-toed shoes are NOT permitted. ZipTour staff can offer solutions if guest footwear is deemed inappropriate.
• The ZipTour is not recommended for women who are pregnant or those who experience dizziness, seizures or have any other physical impairments. Those with heart conditions or high blood pressure should consult a physician before making a reservation.

Additional notes

• The ZipTour staff are in no way obligated to complete a tour if one or more participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in this situation.
• ZipTour staff reserve the right to remove guests from the tour if the criteria above is not met with no refund option.
• Upon check-in, guests should be prepared to have height and weight measurements taken by ZipTour staff. If there is a discrepancy between measuring devices, the data collected by ZipTour staff from Mt. Washington’s device will be used.