Reservations are strongly encouraged. Please go online to mountwashington.ca to book or call (250) 338-1386 ext 384, to speak with a lesson specialist. Class sizes are limited to ensure fun and safety

Know before you go! Prepare to make the most of your time with us on the snow.

• Allow a minimum of 1.25 hours between your arrival in the resort or departing your condo and the lesson start time (i.e. for a 9 am lesson, plan to arrive by 8 am).
• If you already have equipment please proceed directly to the outdoor lesson meeting areas. If you require a pass please visit the Ticket Windows outside of the Alpine Lodge.
• You are responsible for supervising your child (4+ years) prior to meeting the instructor on the snow 10 minutes prior to the scheduled lesson start time.
• Please be aware that all lessons start promptly at the scheduled start time regardless of weather conditions or reduced lift operations. There are no refunds for missed lessons.
• Consider checking in the night before! On nights that the resort is open for night skiing, you are welcome to visit us in the Experience Centre until 8 pm.
• You are responsible for supervising your child (4yr +) prior to meeting the instructor on the snow 10 minutes prior to the scheduled lesson start time.
• Please be aware that all lessons start promptly at the scheduled start time regardless of weather conditions or reduced lift operations. There are no refunds for missed lessons.
• You are responsible for meeting your child in the assigned meeting place outside Mountain Kids. Mount Washington is responsible for supervising your child during scheduled lesson times only. Tots will not be released on their own and you may be charged for additional care.

Knowing your reservation number will speed up the check-in process. If possible, please also have this handy upon arrival. Thanks for choosing to visit us at the Mount Washington Snow School! We look forward to welcoming you on the snow you soon.

Lesson Cancellation Policy

• All lessons must be paid in full at the time of booking.
• Lessons can be cancelled or rescheduled more than 48 hours in advance. Please call the Snow School at 250-338-1386 ext. 384 or email [email protected].
• There are no refunds or changes allowed within 48 hours of the lesson time unless due to a medical issue or illness.
• No refunds will be issued due to weather conditions.
• Guests who are late for their lessons will not be able to join. We will do our best to rebook for later that day.
• For camps and seasonal programs there are no refunds or changes allowed after day 1, unless due to medical issue or illness.

•  Allow a minimum of 1.25 hours between your arrival in the resort or departing your condo and the lesson start time (i.e. for a 9 a.m. lesson, plan to arrive by 8 a.m.).
•  If you already have equipment please proceed directly to outdoor lesson meeting areas. If you require a pass please visit the Ticket Windows outside of the Alpine Lodge.
•  You are responsible for supervising your child (4+ years) prior to meeting the instructor on the snow 10 minutes prior to the scheduled lesson start time.
•  Please be aware that all lessons start promptly at the scheduled start time regardless of weather conditions or reduced lift operations. There are no refunds for missed lessons.
•  You are responsible for meeting your child in the assigned meeting place outside Mountain Kids. MountWashington is responsible for supervising your child during scheduled lesson times only. Tots will not be released on their own and you may be charged for additional care

• All lessons must be paid in full at the time of booking.
• Lessons can be cancelled or rescheduled more than 48 hours in advance. Please contact the Snow School: Phone: 250-338-1386 ext. 384 Email: [email protected]. 
• There are no refunds or changes allowed within 48 hours of the lesson time, unless due to medical issue or illness.
• No refunds will be issued due to weather conditions. 
• Guests who are late for their lesson will not be able to join. We will do our best to rebook for later that day.
• For camps and seasonal programs there are no refunds or changes allowed after day 1, unless due to medical issue or illness.

** Unsure if you selected to Auto-Renew your Passes when you bought last year? Don't double-purchase! Check with our Guest Service agents first before purchasing. Call our team to check on your status at 1-250-338-1386

IF YOU DID OPT-IN FOR AUTO-RENEW:

View your account: https://mountwashington.ltibooking.com/

If you opted into the auto-renewal feature when purchasing a 2024/25 season pass, you will be charged for your 2025/26 season pass around March 24, 2025 - please check your emails. Unless you have aged up to a new tier of season pass and need to repurchase. Auto-renew is the best way for pass holders to be automatically guaranteed the lowest prices and maximum benefits!

• No cost to apply; choose this add-on option through the online purchase process of your season pass, and you are signed up to auto-renew in the following season.
• You will receive an email when the following year's season pass rates are announced, and you have the option to continue with the auto-renewal or opt-out. We will email you an additional email that we will charge your card on file.
• The slope liability agreement that you electronically signed will be valid for up to 3 years if you continue to auto-renew. After 3 years, we will prompt you to re-sign the agreement electronically.
• If a season pass holder is moving age brackets (ie. a youth turns 19), they will need to be moved into the next age bracket and charged the pass price accordingly. Auto-renew will be cancelled, and you will need to repurchase for the new age bracket. Auto-renew can be selected again to continue getting the lowest price each season (until the next big milestone birthday!)

Auto-Renewal FAQs - give us a call if you have questions +1 (855) 938-2006

Unlimited 7-day-a-week skiing or boarding with no blackout dates! Includes access to alpine, night and Nordic skiing! Eligibility is limited to full-time college or university students aged 18-64 who are currently enrolled at an accredited institution and provide valid ID (proof of full-time enrollment during the winter season is required). Includes Gold Pass Xtra benefits.

Requirements: To qualify for a Mount Washington discounted college/university pass, we require documentation to show you are a full-time student in an accredited College or University. A timetable or letter from the accredited school showing full-time enrollment details for the period from December 2025 to April 2026. Documents will also need to show that this is full-time studies with 12+ credits/per term.

Canada Post Mail Fee Add-On
Select if you would like your passes mailed to you, or if you will be picking them up. This doesn't apply if you're reloading a card.

SOLD OUT Seasonal Alpine Locker Add-On | $TBA
Whether you're a beginner, an expert, or somewhere in the middle, avoid the hassle of travelling with your own equipment day after day by renting your own alpine or Nordic ski locker. Store your equipment safely and securely and enjoy more time on hill.                

SOLD OUT - Seasonal Alpine Rental Add-On | Starting at $284 April 15th - Sept. 1st only
Rent once for the entire season, save time and money. Seasonal rentals include ski boots, poles, snowboard boots, and bindings. Limited quantities are available, so book your seasonal rental soon.

Season Rental Damage Waiver Add-On | $25.00
The damage waiver covers the cost of minor repairs that may occur. It DOES not cover damage caused by negligent or reckless skiing or boarding. 
Furthermore, it DOES NOT cover loss and/or theft of the gear.

SOLD OUT - Seasonal Shuttle Bus Add-On | $199 prior to April 11 | TBA April 12 onward
Mount Washington Alpine Resort has a Ski & Ride Shuttle Bus available December-April to everyone travelling to and from the Comox Valley to Mount Washington on a daily basis during the winter ski season. Pickup and drop-off locations are located throughout the Comox Valley, and no advance reservations are required when you purchase this add-on with your winter alpine or Nordic season pass.

Alpine Season Pass Refundable Option Add-On | $44
Refunds will be calculated based on the window ticket price, per number of days left before breakeven. Example: Early Bird Adult Gold Pass scanned 5 times, 4 days remaining = refund $454. Refunds are only given if the Refund Option is purchased and supporting documentation has been provided to the pass office.. A $50 admin fee applies to process refunds. The Refund Option allows you to receive a pro-rated refund of your season pass for the following reasons: Medical – An injury or illness which prevents the use of the pass for the duration of the season. The refund is not applicable for interim injury or illness. Employment Transfer – A transfer by the pass holder’s current employer requiring a change of residence off Vancouver Island and surrounding islands. The refund is not applicable for voluntarily leaving the area for work or travel. A related pass holder is applying for a refund – If one member of a family discount group is eligible for a refund, the other members of that family discount group are also eligible, provided each applicant also purchased the refundable pass option By not selecting this product, you forfeit any claim to refund for this season pass.

Season passes are non-transferable and non-refundable. Refunds are only available if the Refundable Pass option was purchased at the time of sale, and only in cases of illness or injury or relocation due to employment, with current supporting documentation.

If the refundable option was not purchased, we are unable to issue a refund.

The required supporting documentation:

• Illness or Injury: A current, up-to-date doctor’s note confirming injury or illness (Please note that MRI reports, radiology or laboratory reports, and prescriptions are not accepted as official documentation.)
• Employment-Related Relocation: Proof of relocation off-island due to employment