Mount Washington Alpine Resort

Winter 2020-2021 FAQs

When is Opening Day?

Mount Washington Opening Day is set for Friday, December 4 2020. Face coverings will be required to access any resort service. Plan ahead, buy online, wear a mask, please be kind. Let's keep our season safe, together. Stay up to date on resort protocols at mountwashington.ca/expectations

What happens to my Season Pass if the Resort does not open or is closed part way through the season due to the Covid-19 pandemic?

If Mount Washington Alpine Resort is closed due to Covid-19 for more than 7 days (cumulative) between December 11th and March 28th:

- Starting on the 8th day of Covid-19 related closure, the Pass Holder will get a 1% credit towards the purchase of next year’s equivalent season pass, per day beyond the seven day grace period that Pass Holder’s home resort is closed due to Covid-19, up to a maximum of 100% credit.

- Credits are only applicable in the event of Covid-19 related closures and do not apply to any weather-related closures, pass holder injury, health-related absences, or other reason.

- Closure credits apply only with respect to Pass Holder’s home resort and not reciprocal mountains (e.g. if a sister U.S. Resorts has a Covid-related closure but the Pass Holder's home resort (Mount Washington) is not affected, these credits do not apply, and vice-versa.)

- Closure credits would apply under the following Covid-19 related circumstances:
1. If a government entity requires closure
2. If a resort closes of its own accord due to Covid related issues
3. If a government entity restricts travel in a way that prevents passage between a Pass Holder’s primary domicile and home resort
4. If a government entity issues a mandatory stay-at-home order covering the Pass Holder’s primary residence

- Credits are based on the same type of pass as Pass Holder currently holds and are calculated based on the number of calendar days of closure beyond the seven day grace period (i.e. if the resort is closed for 17 days, the Pass Holder gets credit for 10 days of closure or 10% towards the purchase of next year’s similar pass type; e.g. A Gold Pass Holder would get a 10% credit towards the purchase of next year’s Gold Pass, and a Midweek Pass Holder would get a 10% credit towards next year’s Midweek Pass)

Need Help With Booking Online?

Q. When I browse products on the web store, nothing is available for purchase.
A. Make sure you have selected the date you plan to visit the resort or the date that your program is scheduled to start; use the green date button on the left-hand side of the store. For example, select Saturday, January 9th, 2021 as the date for Free Ride Programs starting January 9th.

Q. I have added a product into my cart, but it will not let me Proceed to Checkout
A. Ensure that all the products in your cart have a guest assigned to them by clicking "Set Guest". Everyone visiting needs a unique profile. Make sure that the guest is the person that will be taking the lesson or renting the equipment. For example, if you are booking a lesson for your child, make sure you log in with their information.

Q. I have searched for my partner or child in the system, but I do not know their password.
A. Click “Reset my Password” to send an email to the email address listed on file. If you do not receive an email, please call us at 250-338-1386 and we can help update your guest profile.

Need Help With Your Guest Profile?

HOW TO BUILD A GUEST PROFILE

1. Click the MyMW cart in the top left of website desktop
2. In the top banner click “create/update profile”
3. If you are a new guest, click “create new guest” button
4. If you have purchased online in the past you can log in with “existing guests” profile

NEW GUESTS
5. Fill out your information under Guest Edit and SAVE
6. Check to make sure the info is correct on the next page
7. IF you are purchasing a season pass select “Upload Photo” in the bottom button:

- Click “Choose File” and select photo from your device (PLEASE NOTE: the photo must not exceed 50KB so make the image as small as possible.)
- Click the green “Upload” button
- Select “Use This Picture” and drag your mouse to frame your face
- When finished, select “That’s Good, Let’s Go!” and click “Continue” when image is cropped
- If you get an error message, your image is too big Once you’ve finished uploading photo and personal information, you will be redirected back to the log-in page. Now use your credentials to log in and shop for your desired service by clicking “Continue Shopping” in the top banner.

If I purchase now, what happens if I choose to defer my Season Pass to the following season?

A) All Pass Holders will have the option to defer their purchase by a year to be used the following 2021.22 season at no loss, if done so before November 25, 2020. The amount is applied as a credit to be used the following season, no refunds will be processed. Requests to defer can be made in the fall by contacting our team via email or phone. Once a season pass deferral is made, it cannot be undone for the season. Read more on deferrals here ->

Snow School Lessons & Program FAQ

Q. Does my lesson include equipment and a lift ticket?
A. No, lesson pricing reflects the cost of the lesson only. All lesson participants must have a valid lift ticket and ski or snowboard equipment. Please add tickets and rental equipment to your cart when booking online if needed.

Q. Can I book my child in a full-day lesson? Do you offer lunch?
A. We no longer offer full-day lessons for children, nor do we offer lunch. Children are not allowed to take two back-to-back lessons. You can book the morning (9:00am) and afternoon (1:30) lessons in the same day. You are responsible for supervising your child in between these two lesson times.

Q. What level of lesson should I book in to?
A. Check out our ability levels guide here mountwashington.ca/ability-levels

Q. How can I book a private lesson?
A. Private lessons must be booked over the phone. Please call our Snow School at 250-338-1386 ext. 384 or email lessons@mountwashington.ca

Q. Is there any other way I can make a reservation?
A. Yes, you can always call us at 250-338-1386 ext. 384 to speak to a lesson booking specialist or email lessons@mountwashington.ca

What Events are happening this season?

Winter Events Not Taking Place

Change is to be expected in every aspect around Mt. Washington this season, and that includes affecting some events and longstanding traditions our mountain community cherishes. We hope to bring these traditions back in years to come, but for the 2020-2021 season, the following will NOT be taking place:

- LiveStar Karaoke
- Elves Ski Free Christmas Day
- Christmas Eve Service
- Torchlight Parade
- Fireworks
- New Years Parties
- Vancouver Island Pride
- Winter Spirits & Beer Dinners
- Dummy Downhill & Slush Cup
- Passholder BBQ's

View The Events Calendar Here

I have unused 6ixPak tickets from the 2019-2020 season, what can I do with them?

6ixPak Exchange Policy – Season 2020.21 only

6ixPak holders from 2019.20 who have unused tickets qualify to exchange of up to two tickets from each book for a ticket valid for the 2020.21 season. Guests must bring their physical 6ixPak book cover and unused tickets to complete this exchange at the Guest Services Kiosks only or Season Pas office.

2019.20 6ixPak Holders Have Two Options:

Exchange up to two 2019.20 tickets, for new tickets good from opening day 2020, to December 24, 2020. This can be done at the resort as of opening day.
Purchase a new 2020.21 6ixPak, and transfer up to two tickets from last year’s pack to be good for the full 2020.21 season. If purchasing online or in Quality Foods before December 1^st for 20% off, do so and bring both packs and your receipt to the resort as of opening day.

What if I don’t have my physical Season Pass RFID card to reload?

A: If you misplaced your RFID card from the 2019.20 season, you can simply purchase your pass on a new card. New cards will be issued prior to the season start, sent via mail.

Have winter Season Pass prices changed? What if I missed the extra early discount?

A: Early Bird and Regular In-Season pass rates for 2020.21 remain consistent with rates from 2019.20. The 20% off deal that was available from May 29 – June 21, 2020 was additional savings exclusive only to 2019.20 Pass Holders. Prior to pass redemption, verification of these purchases will be in place to confirm eligibility. Early Bird Deals ended September 30th. Both of these offers are no longer available.

Can I get a refund if my ski season does not go as planned?

A) The add-on Pass Insurance Option allows you to receive a pro-rated refund or deferral of your season pass for the following reasons:

1. Medical – An injury or illness which prevents the use of the pass for the duration of the season that is valid. The refund is not applicable for an interim injury or illness.

2. Employment Transfer – A transfer by the pass holder’s current employer requiring a change of residence off Vancouver Island and surrounding islands. The refund is not applicable when voluntarily leaving the area for work or travel.
Any family member unable to ski the remainder of the season due to your injury, illness or move, will also receive a refund provided they have purchased the refundable insurance option. Refunds are not available for reasons outside of the list above