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Get in touch with our Guest Services team via the Contact Form below, phone, or email. Your patience is appreciated.

Contact Us

Please use this form to contact us for snow school, tickets, accommodation, dining, and all general inquiries that do not require immediate attention. Our call centre monitors all emails through the website and will address your concern, questions within 48-72 hours. Please expect delays at peak business times and call 1-250-338-1386 if your needs require urgent attention. Lost and Found inquires can be made here, Lost and Found.

General Information Contact Form

You may also fill out this form, choose the appropriate category, and submit it. We will reply to your request shortly. (* indicate required fields.)
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If you're booking a lesson
1: Please have the following information available: birth date, accurate height, weight and shoe size of each person taking a lesson.
2: To ensure the preferred date and times of lessons or programs, pre-booking must be made 48 hours in advance to reserve.
3: Pre-booking lessons through Mount Washington call centre must be made 24 hours in advance, cut off is noon the day prior to the lesson.

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Operational Updates: Daily Dispatch

Our team works hard to keep you informed on status updates from around the resort including lift delays, weather events, road interruptions and more details you need to know. Find Daily Dispatch updates on our Mount Washington Mobile App or webpage.

THE MOUNTAIN IS CLOSED TO PUBLIC ACCESS UNTIL DECEMBER 9TH
Mount Washington Alpine Resort has crews actively working with machinery in preparations and the public is not permitted to access any mountain property outside of the operating season. Winter Opening Day is for Friday, December 9th with limited terrain in alpine and Nordic. More info

FAQs

Can I get a refund if my ski season does not go as planned?

A) The add-on Pass Refundable Option allows you to receive a pro-rated refund or deferral of your season pass for the following reasons:

1. Medical – An injury or illness which prevents the use of the pass for the duration of the season that is valid.  The refund is not applicable for an interim injury or illness.

2. Employment Transfer – A transfer by the pass holder’s current employer requiring a change of residence off Vancouver Island and surrounding islands. The refund is not applicable when voluntarily leaving the area for work or travel.
Any family member unable to ski the remainder of the season due to your injury, illness or move, will also receive a refund provided they have purchased the refundable option. Refunds are not available for reasons outside of the list above

PRINTABLE WAIVERS

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Print waiver in colour, black and white copies will NOT be accepted.

THE MOUNTAIN IS CLOSED TO PUBLIC ACCESS UNTIL DECEMBER 9TH
Mount Washington Alpine Resort has crews actively working with machinery in preparations and the public is not permitted to access any mountain property outside of the operating season. Winter Opening Day is for Friday, December 9th with limited terrain in alpine and Nordic. More info

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